Shipping and Return Policy

SHIPPING AND RETURN POLICY FOR EBTY JEWELRY

SHIPPING POLICY

1. Shipping Methods:

We offer several shipping options to cater to your needs. During checkout, you can select your preferred method, including standard, expedited, or other available choices.

2. Shipping Timeframes:

Most orders outside the UK are processed and shipped within 10 business days after payment confirmation. Please note that shipping times may vary depending on your chosen shipping method and your location.

3. Shipping Costs:
Shipping costs are calculated based on the selected shipping method, the weight and dimensions of the items in your order, and your delivery address. We are pleased to cover the shipping costs for standard shipping WorldWide. For expedited or other shipping methods, additional charges may apply. You can view the shipping costs at checkout before finalizing your purchase.

4. Order Tracking:

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.

5. International Shipping:

We offer international shipping to many countries. However, please be aware that international orders may be subject to customs fees, import duties, and taxes imposed by your country. These additional costs are the responsibility of the buyer.

RETURN & REFUND POLICY

1. Returns and Exchanges:

We want you to be delighted with your purchase. If you are not satisfied with your order, you may return or exchange the item within 10 days of receiving it. To qualify for a return or exchange, the item must be in its original condition and packaging. Contact our customer support team to initiate the return or exchange process at : contact@myebty.com

2. Refunds:

Refunds will be issued to the original payment method, minus any shipping fees, once we receive and inspect the returned item. Please allow 10 business days for the refund to be processed. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@myebty.com

3. Return Shipping:

Unless the return is due to an error on our part, the cost of return shipping is the responsibility of the customer. In such cases, we will provide a prepaid return shipping label.

4. Damaged or Defective Items:

Please inspect your order upon reception,If you receive a damaged or defective item, please contact us within 1 day of receiving your order. We will provide instructions for returning the item, and we will either send you a replacement or issue a refund, including any shipping costs incurred.

5. Non-Returnable Items:

Certain items, such as personalized or custom-made products, may not be eligible for return or exchange. Please review the product description for specific return restrictions.

6. Cancellations:

If you need to cancel an order, please reach out to us as soon as possible at contact@myebty.com. We will make every effort to accommodate your request. However, please be aware that once an order has been shipped, it cannot be canceled. Therefore, we encourage you to take your time and carefully consider your purchase before finalizing your order. If you have any questions or concerns, our customer support team is here to assist you in making an informed decision.

OUR MISSION

Step into the world of EBTY, where the art of beauty and craftsmanship intertwines to craft exquisite jewelry that ignites a sense of timeless elegance and sophistication. Our secret recipe? The finest materials, affordable prices, and one-of-a-kind contemporary designs, all for your adorning pleasure.

Embers of Eternity: Unveiling the Soulful Odyssey of EBTY Jewelry

OUR STORY

In the heart of the London city, where dreams sparkle like stars, there's a place where jewelry tells stories. Welcome to EBTY Jewelry, a realm where every gem is a chapter, and every piece is a part of a grand tale of elegance.Here, pearls aren't mere gems; they are witnesses to declarations of love, sparkling promises, and unforgettable moments. The sparkle of sapphires mirrors the joy of new beginnings, while the rich hue of emeralds whispers tales of nature's beauty.At EBTY, every piece is a brushstroke on the canvas of life, adding a touch of grace and style to your every step. Our creations are the notes of a symphony that you carry, enhancing the music of your existence."Embers of Eternity" is an invitation to redefine your authenticity, to explore the uncharted territories of your emotions through the artistry of jewelry. Let each piece be a mirror reflecting the unique tapestry of your soul, a canvas upon which your deepest emotions are painted.

UNIQUES DESIGNS

Our jewelry is a celebration of individuality and personal style. We take pride in offering a diverse collection of designs, from classic and timeless to contemporary and chic. Whether you're searching for the perfect engagement ring, a sentimental gift, or a piece that complements your daily attire, you'll find it in our curated selection.

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Ethical and Sustainable Practices

We are committed to responsible and sustainable practices in every aspect of our business. We source our materials with the utmost care, ensuring they meet the highest ethical and environmental standards. Our commitment to sustainability extends to our packaging, where we use eco-friendly materials whenever possible.

JOIN OUR JOURNEY

Whether you're marking a special occasion, expressing your love, or simply indulging in a piece that resonates with your style, we invite you to join us on this remarkable journey. We look forward to being a part of your unique story and creating cherished memories together.

Thank you for choosing EBTY Jewelry. We are honored to be a part of your moments of beauty, celebration, and expression.